Polytech Systems - Policies

Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• Processing times may vary during peak seasons or due to unforeseen circumstances. We will notify you if there are any significant delays.

Shipping Methods and Costs:

• We offer the following shipping methods: Standard Shipping and Express Shipping
• Shipping costs are calculated based on weight of the order, destination, chosen shipping method . You will see the shipping cost at checkout before you complete your purchase.

Delivery Time:

• Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times are as follows:
  • Standard Shipping: 2 hours
  • Example: Express Shipping: 2 business days
• Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions.

Shipping Destinations:

• We currently ship to Meerut and nearby areas .

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your shipment.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Packages:

• Solutions
  • If your package is lost in transit, please contact us, and we will initiate an investigation with the shipping carrier.
  • If your package arrives damaged, please take photos of the packaging and the damaged items and contact us within 1 day of receiving the order. We will work with you to find a suitable resolution.

Contact Us:

If you have any questions regarding our Shipping Policy, please contact us at polytechsystems.in@gmail.com or +91 9359801819 .

1. Acceptance of Terms:

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

2. Products and Pricing:

• We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content on the website are entirely accurate, complete, reliable, current, or error-free.
• Prices for our products are subject to change without notice.
• All prices are listed in Indian Rupee and are inclusive of applicable taxes .

3. Ordering and Payment:

• By placing an order through our website, you are making an offer to purchase the products selected based on these Terms.
• We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
• Payment must be made through the available payment methods specified on our website. You represent and warrant that you are authorized to use the payment method you provide.

4. Shipping and Delivery:

Our Shipping Policy, which is incorporated into these Terms by reference, outlines our shipping procedures and estimated delivery times. We are not responsible for delays in delivery caused by events beyond our reasonable control.

5. Cancellations and Returns:

Our Cancellation and Refunds Policy, which is incorporated into these Terms by reference, outlines our procedures for order cancellations and returns.

6. Intellectual Property:

• All content on this website, including but not limited to text, images, logos, graphics, videos, and software, is the property of POLYTECH SYSTEMS or its licensors and is protected by copyright, trademarks, and other intellectual property laws.
• You may not reproduce, modify, distribute, display, or otherwise use any content from our website without our prior written consent.

7. User Conduct:

• You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the website.
• You are prohibited from engaging in any activity that could damage, disable, overburden, or impair our website or interfere with its proper functioning.

8. Limitation of Liability:

• To the fullest extent permitted by applicable law, POLYTECH SYSTEMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or the purchase of our products.
• Our total liability to you for any claim arising out of or relating to these Terms or your use of our website shall not exceed the total amount paid by you for the products in question.

9. Indemnification:

You agree to indemnify and hold harmless POLYTECH SYSTEMS, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or relating to your breach of these Terms or your use of our website.

10. Governing Law and Dispute Resolution:

• These Terms shall be governed by and construed in accordance with the laws of MEERUT , UTTAR PRADESH , INDIA
• Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in MEERUT , UTTAR PRADESH , INDIA .

11. Changes to These Terms:

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the revised Terms.

12. Contact Us:

If you have any questions about these Terms and Conditions, please contact us at polytechsystems.in@gmail.com.

Order Cancellations:

• You may request to cancel your order within 2 hours of placing it, provided that the order has not yet been shipped.
• To request a cancellation, please contact us immediately at polytechsystems.in@gmail.com or +91 9359801819 with your order number.
• If your cancellation request is received within the specified timeframe and the order has not been shipped, we will process your cancellation and issue a full refund to your original payment method within 7-10 business days.
• If your order has already been shipped, it cannot be cancelled.

Returns:

• We accept returns of unused and undamaged products within 1 hour of you receiving your order.
• To be eligible for a return, the item(s) must be in their original condition, unused, and with all original packaging, tags, and accessories intact.
• To initiate a return, please contact us at polytechsystems.in with your order number and the reason for the return. We will provide you with instructions on how to return the item(s).
• You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.

Refunds:

• Refund is only possible in case of Product not available Once we receive your returned item(s) and verify that they meet our return conditions, we will process your refund.
• Refunds will be issued to your original payment method within 7-10 business days after we have approved the return.
• Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.
• Original shipping costs are not refundable

Exchanges:

• Available

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt at polytechsystems.in@gmail.com with your order number and photos of the damage or defect.
• We will work with you to arrange for a replacement, repair, or refund, depending on the situation.

Contact Us:

If you have any questions about our Cancellations and Refunds Policy, please contact us at polytechsystems.in@gmail.com or +91 9359801819 .

1. Information We Collect:

• Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, shipping address, billing address, and payment information.
• Usage Data: We may automatically collect information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
• Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information:

• We use your information to process and fulfill your orders, communicate with you about your orders and inquiries, provide customer support, and improve our website and services.
• With your consent, we may use your information to send you promotional emails, newsletters, and other marketing communications. You can opt out of receiving these communications at any time.
• We may use your information to personalize your experience on our website, analyze trends and usage patterns, and prevent fraud and other illegal activities.

3. How We Share Your Information:

• We may share your information with third-party service providers who help us with payment processing, shipping, marketing, and other business operations. We require these service providers to protect your information and only use it for the purposes for which it was disclosed.
• We may disclose your information if required to do so by law, court order, or other legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Your Choices and Rights:

• You can access, update, or correct your personal information by contacting us at polytechsystems.in@gmail.com .
• You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you or by contacting us directly.
• You can control cookies and other tracking technologies through your browser settings. However, disabling these technologies may affect your ability to use certain features of our website.
• Depending on your location, you may have additional rights under applicable data protection laws, such as the right to erasure, the right to restrict processing, and the right to data portability.

5. Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention:

We will retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Children Privacy:

Our website is not intended for children under the age of 18 , and we do not knowingly collect personal information from children under that age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at polytechsystems.in@gmail.com.

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and/or by other means, as appropriate. Your continued use of our website after the effective date of the updated policy constitutes your acceptance of the changes.

9. Contact Us:

If you have any questions about this Privacy Policy, please contact us at polytechsystems.in@gmail.com .